Privacy Policy

Lenouar is the trading name used by Lenouar Artificial Intelligence Developing Services LLC. References to "Lenouar", "we", "our", or "us" mean the Lenouar entity responsible for the website, consultation process, and contracted services unless a signed agreement states otherwise.

We build private AI systems for regulated and high-trust organizations, including private AI infrastructure, localized model deployments, internal knowledge systems, AI workforce workflows, compliance intelligence, and appliance-based deployments.

We collect information you provide directly, such as your name, company, role, email address, phone number, consultation request, procurement context, and any message or attachment you choose to send to us.

During commercial discussions, we may collect business and operational information about your organization, such as use-case requirements, deployment preferences, security expectations, compliance needs, integration targets, and project stakeholders.

When we deliver a contracted engagement, we may process client-provided data, system metadata, configuration records, support requests, audit logs, implementation notes, and other information required to design, deploy, secure, operate, or support the agreed private AI system.

We may also collect limited website and device data, such as IP address, browser type, referring pages, session metadata, and analytics events, where this is necessary to operate, secure, and improve the website.

We use personal data to respond to enquiries, schedule consultations, prepare proposals, assess deployment requirements, provide contracted services, manage client relationships, maintain security, and comply with applicable legal or regulatory obligations.

For private AI engagements, we use client-provided information only within the scope required to configure, test, deploy, support, or improve the reliability of the contracted system. We do not use confidential client content to train public AI models unless a client expressly authorizes a specific arrangement in writing.

We may use aggregated or de-identified information to improve our internal methods, quality assurance, security controls, and service planning, provided it does not identify a client, individual, or confidential client context.

Our positioning is built around client control. Depending on the engagement, a Lenouar deployment may run on-premise, in a client-controlled environment, in a private UAE-hosted environment, or in a hybrid architecture agreed with the client.

Where a deployment is described as private, on-premise, local, or appliance-based, the exact data flows, model routing, storage locations, retention rules, and access controls are determined by the applicable statement of work, architecture design, and security schedule.

Some systems may use third-party infrastructure, APIs, cloud services, or model providers where the client approves that design. In those cases, data handling is also subject to the applicable third-party terms, security practices, and contractual protections.

We process personal data where it is necessary for a legitimate business purpose, to perform or prepare a contract, to comply with legal obligations, to protect our services and clients, or where consent is required and has been provided.

Lenouar operates from the United Arab Emirates and considers UAE data protection requirements, including the UAE Personal Data Protection Law framework, when designing our privacy practices. Where an engagement involves individuals or operations subject to other laws, such as GDPR or sector-specific rules, the applicable responsibilities should be documented in the client agreement.

We do not sell personal data. We share data only where required to operate our website, manage commercial communications, deliver contracted services, protect Lenouar or our clients, comply with law, or support a transaction such as financing, restructuring, or acquisition.

Recipients may include hosting providers, communication tools, analytics providers, implementation partners, vetted subcontractors, professional advisers, auditors, banks, payment providers, and public authorities where legally required.

Where we use subcontractors or implementation partners for sensitive engagements, we expect them to operate under confidentiality obligations and appropriate security controls. The specific subcontractor and processor model may be further defined in the client agreement.

Lenouar is based in the UAE, but some tools, providers, or client-approved deployment models may involve processing or storage outside the UAE. Where transfers occur, we use reasonable safeguards such as contractual controls, access restrictions, encryption, and vendor due diligence appropriate to the sensitivity of the data and the agreed service scope.

For clients with strict residency requirements, data location, model routing, and transfer restrictions should be expressly documented before deployment.

We apply administrative, technical, and organizational controls designed to protect personal data and confidential client information. These may include access controls, encryption, audit logging, segmentation, secure development practices, vendor review, and personnel confidentiality obligations.

No security program can guarantee absolute protection. For high-sensitivity deployments, security architecture, monitoring, incident response, and support obligations should be defined in the applicable contract and reviewed with the client's technical and compliance teams.

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including commercial follow-up, service delivery, support, legal compliance, accounting, dispute resolution, and enforcement of agreements.

Client system data, logs, backups, and deployment records may be subject to engagement-specific retention rules. Where a client requires deletion, return, archival, or evidence preservation, those requirements should be documented in the relevant agreement.

Subject to applicable law, you may request access to personal data we hold about you, correction of inaccurate information, deletion or restriction of certain data, objection to direct marketing, withdrawal of consent where processing depends on consent, or information about how your data is used.

We will respond to valid requests within a reasonable period and may need to verify your identity before acting. Some requests may be limited by legal, security, confidentiality, contractual, or record-keeping obligations.

We may use essential cookies to operate the website and optional cookies or analytics tools to understand performance, improve content, and measure engagement. You can manage cookie settings through your browser and, where available, through the website's consent tools.

We avoid using website analytics in a way that intentionally identifies sensitive client projects or confidential procurement activity.

Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal data from individuals under 18. If you believe a child has provided personal data to us, please contact us so we can take appropriate action.

We may update this Privacy Policy to reflect changes in our services, legal requirements, security posture, or business operations. The updated version will be posted on this page with a revised last updated date.

Material changes affecting active client engagements may also be addressed through contractual notices or direct communication where appropriate.

For privacy questions, data requests, or concerns, contact Lenouar at admin@lenouar.ae.

Lenouar Artificial Intelligence Developing Services LLC, United Arab Emirates.

Phone and WhatsApp: +971 55 553 7749.