Protecting the workflows you trust with Lenouar

Lenouar (Powered by Quantum Trade Innovation FZ-LLC) ('Lenouar', 'we', 'our', 'us') delivers automation services and software tailored to organisations operating within the United Arab Emirates. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit lenouar.ae, engage with our products, or interact with our team.

By using our website or services, you agree to the practices described here. If you disagree with any part of this Privacy Policy, please discontinue using our website and contact us to discuss your concerns.

We collect information that you provide voluntarily, information gathered automatically when you use our services, and data sourced from trusted partners:

• Contact information: your name, company, email address, phone number, job title, and communication preferences submitted through forms, demos, or live chat.

• Operational details: team size, workflow requirements, and project specifications shared during onboarding or automation assessments.

• Usage data: log files, device identifiers, browser type, pages viewed, referring URLs, session metadata, and actions carried out within our digital experiences.

• Communications: records of your correspondence with Lenouar via email, WhatsApp, customer support channels, or recorded demo sessions (only where legally permitted).

• Third-party data: business information from public sources, partner referrals, or technology providers that integrate with our automation stack.

We process personal data to deliver and enhance our services, maintain security, and comply with legal obligations. Typical purposes include:

• Designing, configuring, and deploying automation solutions tailored to your organisation.

• Responding to enquiries, booking consultations, issuing proposals, and providing customer support.

• Sending operational notices, feature updates, industry insights, and marketing communications (you may opt out at any time).

• Monitoring service performance, improving user experience, and conducting analytics on aggregated or de-identified data.

• Protecting our platform against fraud, abuse, and technical issues, and complying with applicable UAE regulations.

Our processing activities are grounded in one or more of the following legal bases:

• Your consent, obtained when you submit forms, subscribe to updates, or accept cookies.

• Contract performance, when we need your data to deliver signed statements of work or automation retainers.

• Legitimate interests, such as growing our business, improving services, conducting research, or securing our infrastructure. We balance these interests against your rights and will honour objections where applicable.

• Compliance with legal or regulatory obligations, including requests from authorities operating within the UAE.

We do not sell personal data. We may share information with:

• Implementation partners and vetted subcontractors who assist with solution delivery under strict confidentiality obligations.

• Technology platforms used for hosting, communications, analytics, payment processing, or customer relationship management.

• Legal advisers, auditors, or public authorities when required to protect our rights or comply with the law.

• Prospective buyers or investors as part of due diligence – only if safeguards are in place and data is used solely for valuation purposes.

Lenouar operates in the UAE, but some service providers host data in jurisdictions outside the UAE or the Gulf Cooperation Council. When cross-border transfers occur, we implement appropriate safeguards such as contractual clauses, encryption, and strict access controls to maintain adequate protection of your personal data.

We maintain layered technical and organisational measures aligned with international best practices: encrypted data storage, access controls, audit logs, secure development protocols, employee training, and continuous monitoring. While no system can guarantee absolute security, we work diligently to prevent unauthorised access, disclosure, alteration, and destruction.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, meet contractual or legal requirements, resolve disputes, and enforce our agreements. When data is no longer required, we securely delete or anonymise it.

Subject to local laws, you may have rights to:

• Access the personal data we hold about you.

• Request corrections for inaccurate or incomplete information.

• Object to direct marketing or certain processing activities.

• Request deletion or restriction of your personal data, where legally permissible.

• Withdraw consent at any time when processing relies on consent.

Please submit requests via the contact details below. We will respond within reasonable timeframes in line with UAE regulatory expectations.

We use essential cookies to deliver core functionality and optional cookies to improve analytics and marketing relevance. By continuing to browse our site, you agree to our use of cookies. You can manage preferences through your browser settings or any cookie banner available on lenouar.ae.

Our website may contain links to external sites not operated by Lenouar. We are not responsible for the privacy practices of those sites and encourage you to review their privacy statements.

Lenouar's services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with data, please contact us so we can take appropriate action.

We may modify this Privacy Policy to reflect changes in our services, legal requirements, or industry practices. Updates will be posted on this page with a revised 'Last Updated' date. Material changes may also be communicated directly to active customers.

For privacy enquiries, requests, or feedback, please reach out to:

Lenouar, Al Muroor Road, Abu Dhabi, United Arab Emirates

Powered by Quantum Trade Innovations FZE-LLC, Sharjah Technology and Innovation Park, United Arab Emirates

Email: admin@lenouar.ae

WhatsApp & Phone: +971 55 553 7749

You may also use our contact form at

lenouar.ae/contact