Terms and Conditions

Lenouar is the trading name used by Lenouar Artificial Intelligence Developing Services LLC. References to "Lenouar", "we", "our", or "us" mean the relevant Lenouar entity or business responsible for the website, consultation, proposal, or contracted service.

We design, deploy, and support private AI systems for regulated and high-trust organizations. Our work may include private AI infrastructure, AI appliances, localized model deployments, internal copilots, agentic workflows, document intelligence, compliance intelligence, integrations, and managed support.

By using this website, submitting a form, requesting a consultation, or otherwise engaging with Lenouar, you agree to these Terms to the extent applicable. If you do not agree, you should stop using the website and contact us before proceeding.

If a signed agreement conflicts with these Terms, the signed agreement controls for the relevant engagement.

Lenouar services are scoped through written proposals or agreements. No website description, meeting note, demonstration, or marketing statement creates a binding delivery obligation unless it is included in a signed statement of work or equivalent agreement.

Each engagement should define the deployment model, responsibilities, deliverables, exclusions, acceptance process, support level, third-party dependencies, security assumptions, and fees.

Private AI deployments may involve client-owned hardware, Lenouar-certified appliances, private cloud environments, UAE-hosted infrastructure, open-source models, proprietary models, third-party model providers, or hybrid routing designs.

Statements such as "private", "on-premise", "inside your walls", "localized", or "no external API calls" refer to the deployment architecture agreed for a specific engagement. The precise data flows, model routing, hosting location, retention, and access controls must be confirmed in writing.

Hardware availability, model performance, infrastructure requirements, throughput, and support arrangements vary by configuration and may depend on third-party suppliers.

Clients are responsible for providing accurate information about their requirements, data classification, compliance obligations, internal policies, systems, users, access rules, and deployment environment.

Clients must ensure they have the right to provide data, documents, credentials, system access, and instructions to Lenouar. Clients are also responsible for maintaining appropriate internal approvals, backups, hardware conditions, network access, and security controls unless expressly assigned to Lenouar in writing.

AI-assisted outputs must be reviewed by qualified personnel before use in legal, medical, financial, regulatory, human resources, public-sector, or other consequential contexts.

AI systems can generate probabilistic, incomplete, outdated, or incorrect outputs. Lenouar may design safeguards, retrieval grounding, approval gates, evaluation processes, and monitoring routines, but no AI system should be treated as a substitute for professional judgment.

Unless expressly agreed, Lenouar does not warrant that AI outputs will be error-free, bias-free, legally sufficient, medically appropriate, regulatory compliant, or suitable for every decision context.

Client-provided data remains the client's property. Lenouar uses client data only to provide, secure, support, or improve the contracted service within the agreed scope.

Each party must protect confidential information received from the other party and use it only for the relevant commercial or contractual purpose. Confidentiality obligations do not apply to information that is public, independently developed, lawfully received from a third party, or required to be disclosed by law.

For sensitive engagements, confidentiality, data handling, audit logging, retention, model training restrictions, and subcontractor controls should be documented in the applicable agreement.

Unless a signed agreement states otherwise, each party retains ownership of its pre-existing intellectual property. Lenouar retains ownership of its methods, frameworks, reusable components, templates, prompts, connectors, deployment patterns, documentation structures, know-how, and internal tools.

Client-specific deliverables, custom software, configuration, prompts, workflows, or documentation may be assigned or licensed under the terms of the relevant statement of work.

The client is responsible for ensuring that materials supplied to Lenouar do not infringe third-party rights and may lawfully be used for the engagement.

Lenouar solutions may integrate with or depend on third-party services, including cloud platforms, model providers, hardware vendors, communication tools, analytics tools, databases, APIs, and enterprise systems.

Third-party services remain governed by their own terms, availability, pricing, security practices, and licensing rules. Lenouar is not responsible for third-party outages, changes, discontinuation, or acts beyond our reasonable control unless a signed agreement states otherwise.

Fees, invoicing schedules, deposits, retainers, expense treatment, hardware costs, third-party subscriptions, and payment terms are defined in the applicable proposal or agreement.

Unless otherwise agreed in writing, invoices are payable within the period stated on the invoice. Late payment may result in suspension of work, withholding of deliverables, or other remedies available under the applicable agreement and law.

Lenouar will perform professional services with reasonable skill and care. Except for express commitments in a signed agreement, the website, demonstrations, prototypes, advice, and services are provided on an as-is and as-available basis.

We disclaim implied warranties to the fullest extent permitted by law, including warranties of uninterrupted operation, fitness for a particular purpose, non-infringement, model accuracy, security perfection, or specific business results.

To the fullest extent permitted by law, Lenouar is not liable for indirect, consequential, incidental, special, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business opportunity.

Unless a signed agreement states otherwise, Lenouar's aggregate liability for claims relating to a specific engagement is limited to the fees paid to Lenouar for that engagement during the period giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud or intentional misconduct where applicable.

You must not use Lenouar services to violate law, infringe privacy or intellectual property rights, bypass security controls, conduct unlawful surveillance, create discriminatory systems, process data without authority, or deploy AI in a way that causes unlawful harm.

Lenouar may refuse, suspend, or terminate work where we reasonably believe the requested use is unlawful, unsafe, unethical, outside our risk appetite, or inconsistent with our contractual obligations.

Termination rights are governed by the applicable agreement. If no separate agreement applies, either party may stop a non-contracted discussion at any time, and Lenouar may restrict website or service access where necessary to protect security, confidentiality, or legal interests.

After termination, payment obligations, confidentiality, intellectual property rights, data return or deletion obligations, limitations of liability, and dispute provisions continue where applicable.

Unless a signed agreement states otherwise, these Terms are governed by the laws of the United Arab Emirates. The competent courts or dispute forum will be determined by the applicable agreement or, where no agreement applies, by the rules of competent jurisdiction.

Before commencing formal proceedings, the parties should attempt in good faith to resolve commercial disputes through senior-level discussion.

We may update these Terms to reflect changes in our services, legal requirements, risk posture, or business operations. The updated version will be posted on this page with a revised last updated date.

Changes do not retroactively amend a signed agreement unless the parties agree in writing.

For questions about these Terms, contact Lenouar at admin@lenouar.ae.

Lenouar Artificial Intelligence Developing Services LLC, United Arab Emirates.

Phone and WhatsApp: +971 55 553 7749.