Partnering with Lenouar powered by Quantum Trade Innovations FZE LLC

Lenouar ('Lenouar', 'we', 'us', 'our') is a trading name powered by Quantum Trade Innovations FZE LLC, a company registered in Dubai, United Arab Emirates. We design, deploy, and support automation workflows that leverage artificial intelligence, robotic process automation, and secure integrations to help organisations in the UAE and beyond operate more efficiently.

By accessing lenouar.ae, requesting a consultation, or engaging our services, you agree to be bound by these Terms and Conditions ('Terms'). If you disagree with any part, please discontinue use and contact us before proceeding.

Lenouar provides consulting, solution design, configuration, integration, and managed support for AI-enabled workflows. Each engagement is governed by a mutually executed statement of work ('SOW'), master services agreement ('MSA'), or proposal that supplements these Terms.

We may use third-party platforms, APIs, or AI models to deliver outcomes. Unless expressly stated, ownership of those platforms remains with their respective providers. Lenouar coordinates integrations but does not grant licences beyond the scope of your existing agreements with those providers.

You are responsible for: (a) providing accurate information about your processes, data flows, and compliance obligations; (b) ensuring you have the legal right to share input data with Lenouar; (c) maintaining necessary hardware, software, and network connectivity; and (d) reviewing and approving deliverables in a timely manner.

AI outputs are influenced by the data and prompts supplied. You must review automated decisions before acting on them, especially where the outcome could impact finances, compliance, or human wellbeing.

Our workflows may rely on third-party AI models (e.g., OpenAI, Anthropic) or proprietary models operated by Quantum Trade Innovations FZE LLC. While AI assists with decision-making, content generation, or classification, it may produce probabilistic or unexpected results.

We implement guardrails, testing, and monitoring to ensure AI outputs remain accurate and appropriate. However, Lenouar does not warrant that results will be error-free, bias-free, or suitable for every context. Clients must apply human oversight and promptly report any anomalies or harmful outputs.

All client-provided data remains the property of the client. Lenouar uses such data solely to deliver contracted services, improve automation reliability, and meet compliance obligations. Detailed privacy practices are documented in our

lenouar.ae/contact

Each party agrees to keep confidential information shared during the engagement private and to use it only for fulfilling the contract. Confidential information excludes data already public, independently developed, or disclosed under legal obligation. These obligations continue for three (3) years after the engagement ends, or longer where required by law.

Unless otherwise agreed in writing: (a) pre-existing intellectual property (IP) of each party remains with that party; (b) Lenouar retains ownership of methodologies, accelerators, and reusable components developed during the engagement; (c) clients receive a non-exclusive, non-transferable licence to use deliverables for internal business purposes.

Any custom software, prompts, or automation scripts created specifically for the client may be assigned or licenced under terms defined in the SOW or MSA.

Fees, invoicing schedules, and payment terms are set out in the relevant SOW, MSA, or proposal. Unless otherwise agreed, invoices are payable within 14 days of issue. Late payments may incur a 1.5% monthly finance charge or the maximum permitted by UAE law, whichever is lower.

Clients are responsible for bank fees, withholding taxes, or duties. Services may be suspended for overdue accounts without liability to Lenouar.

Lenouar warrants that services will be performed with reasonable skill, care, and diligence consistent with industry standards. Except for this warranty and any express warranties in a signed agreement, services are provided on an 'as-is' and 'as-available' basis.

Lenouar disclaims all other warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability. AI-assisted outputs may contain inaccuracies, and clients accept responsibility for verifying critical decisions.

To the fullest extent permitted by law, Lenouar's total liability for claims arising out of or relating to these Terms or services is limited to the fees paid by the client for the specific engagement giving rise to the claim.

We are not liable for indirect, consequential, incidental, special, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility of such damages. Nothing in these Terms limits liability for fraud, gross negligence, or death/personal injury caused by our negligence.

Clients agree to indemnify and hold harmless Lenouar and Quantum Trade Innovations FZE LLC against claims resulting from misuse of services, breach of these Terms, violation of laws, or infringement of third-party rights arising from client-provided data or instructions.

Either party may terminate an active SOW or engagement for cause if the other party materially breaches the agreement and fails to remedy the breach within thirty (30) days of written notice. Either party may terminate for convenience with thirty (30) days' notice if permitted in the governing contract.

Upon termination, clients are responsible for fees accrued to the termination date. Clauses regarding confidentiality, IP, limitations of liability, and dispute resolution survive termination.

Lenouar operates in accordance with applicable UAE federal laws, Dubai Digital Authority requirements, AI ethics guidelines, and contractual obligations with technology partners. Clients agree not to use Lenouar services to build systems that violate local laws, infringe privacy, or engage in discriminatory practices.

These Terms are governed by the laws of the United Arab Emirates and, where applicable, the laws of the Emirate of Dubai. Any dispute that cannot be resolved amicably within thirty (30) days will be submitted to the exclusive jurisdiction of the courts of Dubai.

We may update these Terms to reflect changes in services, legal requirements, or business practices. Revisions will be posted on this page with a new 'Last Updated' date. Continued use of our services after changes constitutes acceptance of the updated Terms.

For questions about these Terms & Conditions, please contact:

Lenouar (Al Muroor Road, Abu Dhabi, United Arab Emirates)

Quantum Trade Innovations FZE LLC (Sharjah Technology and Innovation Park, Sharjah, United Arab Emirates)

Email: admin@lenouar.ae

Phone & WhatsApp: +971 55 553 7749

Or reach out via our contact form at

lenouar.ae/contact